Last updated: January 24, 2025
Agreements - for customers
Subject to the specifications in the applicable order form, one of the following master services agreements governs your contractual relationship with Productsup as the provider.
The order form identifies the applicable version of the master service agreement and also identifies which Productsup entity is the provider.
Master service agreement - version Q2-2023-V1 - updated May 29, 2023
This is the most current, most recent version of the master service agreement, applicable to all new clients as of May 29, 2023.
- Where the order form specifies Productsup Corp. to be the provider (generally applicable to clients based in the AMER region)
Master service agreement Productsup Corp. - version Q2-2023-V1 - Where the order form specifies Products Up GmbH and Productsup B.V. to be the provider (generally applicable to clients based in the EMEA region)
Master service agreement Productsup GmbH. - version Q2-2023-V1 - Where the order form specifies Productsup Ltd. Pty. to be the provider (generally applicable to clients based in the APAC region)
Master service agreement Productsup Pty. Ltd. - version Q2-2023-V1
Schedules
Schedules - version Q2-2023-V1 - updated May 29, 2023
The following schedules apply to the relevant master services agreement with any provider.
- Solutions schedule
- Acceptable use policy
- Productsup platform solutions description
- System availability service level agreement (SLA) schedule
- Product and account support service level agreement, processing times for client incidents schedule
- Professional services schedule
- Productsup professional services description
- Productsup data processing agreement (“DPA”) schedule, agreement for order processing according to Art. 28 EU General Data Protection Regulation
- Productsup information security policy
Master service agreement - version Q4-2022-V1 - updated October 21, 2022
- Master service agreement Productsup Corp - version Q4-2022-V1 - updated October 21, 2022 (generally applicable to AMER clients)
- Master service agreement Productsup GmbH - version Q4-2022-V1 - updated October 21, 2022 (generally applicable to EMEA clients and Productsup B.V.)
- Master service agreement Productsup Pty Ltd - version Q4-2022-V1 - Updated October 21, 2022 (generally applicable to APAC clients)
Master service agreement - version Q1-2021-V1 - updated February 28, 2021
- Productsup Corp. – version Q1-2021-V1 (generally applicable to AMER clients)
- Products Up GmbH – version Q1-2021-V1 (generally applicable to EMEA clients and and Productsup B.V.)
- Productsup Pty Ltd. – version Q1-2021-V1 (generally applicable to APAC clients)
Master service agreement - version Q4-2020-V1 - updated October 15, 2020
- Master service agreement Productsup Corp - version Q4-2020-V1 (generally applicable to AMER clients)
- Master service agreement Productsup GmbH - version Q4-2020-V1 (generally applicable to EMEA clients)
- Master service agreement Productsup Pty Ltd - version Q4-2020-V1 (generally applicable to APAC clients)
Partner agreements, guides and schedules
General partnership agreement
General partner program guides
- Productsup partner program guide
- Productsup partner welcome kit
- Productsup learning & enablement guide
- Partner portal user guide
- Partner code of conduct
- Sandbox guide
Go-to-market partner program guides
Go-to-market schedules & regional schedules
- Referral schedule
- Selling schedule
- Regional schedule Americas
- Regional schedule EMEA
- Regional schedule AUS-ANZ
Productsup Academy terms and conditions
Productsup software specifications for reseller clients
If you have an end user license agreement with a third party reselling-partner of Productsup, the following terms specify certain aspects of your end user license agreement pertaining to your Productsup software sublicense.
Services documentation
These documents incorporated into the MSA provides a description of the offering subject to the applicable master services agreement and order form:
Data exports / imports
The following documents provide an overview on the export, import and data services functionalities included in the different subscriptions, subject to the ordered Productsup platform license edition, module and volume packages, the applicable order form and the applicable master services agreement.