Customer success journey
- Kick-off meeting with dedicated Client Success Manager
- Implementation consulting
- Guided training
- Best practice account design
- Global rollout of pilot setup
- Grow knowledge with Help & Academy resources
- Access to support
- Expanding channel portfolio
- Implement 3D data connections
- Strategic business reviews
- Access to ongoing managed and guided services
- Achieving P2C transformation
- 2500
Supporting over 2500 channel integrations
- 2 tln
Processing 2 trillion products per month
- 900
Over 900 customers on the road to P2C success
- 24/7
Around the clock platform monitoring
Customer success
- Dedicated expert advisors from day one
- Closely chaperoned onboarding process
- Ongoing P2C journey success consultation
- Strategize with industry and commerce solution experts
Implementation
- Project-management of your entire global P2C rollout with all stakeholders
- Hands-on support setting up accounts aligned with your business goals
- Coordination of your channel requests within the Productsup platform
- Partner for advanced technical integration and problem solving
Managed services
- Dedicated team will support you in getting the most from your data
- Service team will personally execute change requests for your solutions package
- Strategic partner supporting your P2C transformation on all levels
- Service packages available for long-term or one-off projects
Training & continuous enablement
- Instructor-led training on the Productsup P2C platform
- Self-paced learning courses at the online Academy
- Productsup certifications to empower all users in your account
Support
- Your go-to contact for all platform questions and troubleshooting
- Global team of platform experts in multiple time zones.
- Support available in multiple languages
Meet the team
Working with clients gives me great motivation daily because every client is unique, which allows me to be really creative in my approach to their solutions. Our clients are always very appreciative and it gives me great joy to help them learn what our platform can do for them.And to be there for every step of their journey. Working at Productsup is amazing. Everyone helps each other become the best we can be through collaboration, learning and memorable moments together as a team.
Productsup encourages me to focus on clients’ needs early on. I've been able to offer them the best possible user documentation available. We want to enable our clients to easily find the answers they need quickly.
Personally, I enjoy working with clients because my role is constantly evolving and changing. It keeps me on my toes. We don’t simply build products to meet the business needs of our customers, we put our heart and soul into understanding their problems and solving them. As we help businesses grow and we also grow as a team and as individuals.
At Productsup, I found an alignment between personal and company values. Even though I’m based in Australia – far away from HQ –I always felt a sense that I belong here, and I enjoy working with the people. As a Pre Sales and Implementation Consultant, I enjoy client-facing functions as it’s important. I also enjoy solving problems by understanding clients’ needs. It makes me feel that I’m contributing to a larger purpose.
