Customer Connect 2026
Commerce is changing.
Let's embrace it together.
Join us for two days of conversation with the people shaping the future of feed management and agentic commerce.
- December 2–3, 2026
- Berlin, Germany
What is Customer Connect?
Customer Connect is Productsup's flagship event for commerce leaders we work with across Europe. Bringing together marketing, digital, and ecommerce decision-makers, the event is designed to be a trusted space for real conversations, shared learning, and a look at what's coming next.
Expect sessions on AI and LLMs in commerce, the Productsup platform roadmap, and stories from brands navigating the same challenges you are.
What to expect
A sneak peek at what's on the agenda
We're still finalizing the full program (details coming soon), but here's a preview of what we'll be covering:
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AI & LLMs in commerce
How brands are putting large language models to work across feed management, content, and personalization.
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Platform roadmap
A first look at what’s coming to Productsup in 2027 directly from the product team.
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Customer success stories
Current case studies from brands leading in agentic commerce, with lessons you can take home.
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Peer conversations
Roundtables, open Q&A, and time to connect with other commerce leaders tackling the same problems.
Full agenda dropping soon. Register now to be the first to know when it's live.
Two days in Berlin
Day one
Wednesday, December 2 — Welcome dinner
An intimate dinner with a limited number of seats, allocated first come, first served from registrations. Enjoy a relaxed evening to connect with fellow attendees and the Productsup team before the main day.
Day two
Thursday, December 3 — Content day
The main event, including a full day of sessions, panels, and conversations — plus time to connect over breakfast, lunch, and closing drinks.
Space is limited — register now to secure your spot!
Seats for Customer Connect 2026 are by invitation. Register below to confirm your interest, and we'll be in touch with confirmation details.
- December 2–3, 2026
- Berlin, Germany
- Invitation only
Past event
Relive Customer Connect 2025
Last year we brought together commerce leaders in Berlin for a day of honest conversations, product insights, and a few good laughs. Missed it? Here's what went down.
Watch the highlightsQuestions?
Who is Customer Connect for?
Customer Connect is an invite-only event for Productsup customers and select prospects across EMEA. Attendees are typically in marketing, digital, ecommerce, or commerce operations roles.
Is there a cost to attend?
The event is complimentary for guests. Travel and accommodation are at the attendee’s own expense.
What’s the difference between the content day and the welcome dinner?
The content day (December 3) is the main event with a full day of sessions, panels, and networking. The welcome dinner (December 2) is an evening gathering the night before, designed for a more relaxed, informal start to the two days.
Do I need to register for both days separately?
You can register for the content day and the welcome dinner together, or the content day only.
When will the full agenda be available?
We’re finalizing the program and will share the full agenda ahead of the event. Register now, and you’ll be the first to know when it’s live.
I have dietary restrictions or an accessibility requirement. Who should I contact?
Drop us a note at hello@productsup.com, and we’ll make sure everything is sorted.
Kick off your 2027 planning with us
Customer Connect comes at the perfect time to hit pause, assess what your peers are doing, and generate ideas for what to prioritize for the year ahead. Register now to reserve your spot. We'll keep you updated as details come together.
Reserve your spot