Gartner’s 2020 Cool Vendors in Digital Commerce

Read this report to gain:

  • access to Gartner’s recognition of “cool vendors”
  • key findings and insights into cross-channel customer experience (CX)
  • strategic recommendations from Gartner’s team of expert analysts

Report summary, in our opinion:

The ability to provide quality customer experiences (CX) is vital to your business’s overall health. It helps you stay both relevant and competitive. But it’s not a superpower that can be developed overnight. It requires a precise mixture of tools and initiatives to master the art of consumer expectation. Luckily, there are a ton of tools out there to help you with this. But which tools are right for you? This report showcases the results of Gartner’s in-depth evaluation of today’s digital commerce tools. Included is a list of the recognized three interesting, innovative, and “cool” vendors along with how each tool can help you craft “leading-edge” user experiences.

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About the author

Gartner, Cool Vendors in Digital Commerce, 1 June 2020, Dayna Ford, Mike Lowndes, Sandy Shen, Simon Walker, Jason Daigler. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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