How Keller Sports increased online sales by 31% and traffic by 22%

    Website banners_Keller Sports.png
    • +31%

      online sales

    • +22%

      online traffic

    • TTM

      from days to hours

    The case

    Keller Sports is a leading online retailer providing advisory-intensive sports & outdoor products to the European market.

    The company has maintained its market position by adapting to the demands of the ever-changing and rapidly growing e-commerce industry. Keller Sports knows that, aside from delivering a trusted and superior shop performance and implementing sophisticated bidding and pricing strategies, high quality product data has become a pivotal element in performance marketing success. Not only is competition growing steadily but Google (the company’s primary product advertising channel) has very specific requirements that a data feed needs to adhere to in order the products to be considered for listing on search result pages.

    The challenges

    However, the complexities involved in managing and optimizing their product data made it very time-consuming.

    1. Product feed optimization

    Keller Sports was spending a lot of IT and marketing resources in preparation of their product data feeds. The marketing department would try edit these feeds manually but it would often rely on IT for technical support. But with more than 130,000 products in its inventory and no clear presentation of the data, the assessment of initial data quality and further improvements, made it time-consuming and sometimes impossible to deliver feeds to Google Merchant Center (GMC) or price comparison partners error free.

    The solutions

    It wasn't long before Keller Sports discovered Productsup and everything changed.

    1. Efficient, real product feed management

    Productsup's centralized and user-friendly platform enabled Keller Sports to finally understand what was going on with their product data, which also helped identify and unlock hidden potential in the data. Marketing no longer needed IT and because the cloud-based software has integrated the knowledge of all the relevant feed specifications, they now prepare perfectly crafted feeds the first time round, eliminating the wait on an error report from the GMC. The platform also enables them to get products live in new marketing channels in a matter of minutes.

    Results

    Since Keller Sports began using the Productsup Platform, the company has seen clear rewards,including a 31% increase in sales, a 22% increase in traffic, and a reduction in GMC rejection rate from two digits to just one percent. Not only did they boost feed-based marketing performance, but they also maximized efficiency. They recorded a faster time to market–from days to just a few hours, including feedback loops with partners. On top of that, their team estimated a 15% increase in efficiency in the way they manage product data.

    Keller sports logo 256x256
    André Patrzek
    Formerly Director Marketing & Sales

    Despite a financial investment, taking into account our efficiency gains we have saved on total resources spend. Our sales performance significantly increased. And going forward, rapid expansion into new countries, especially setup & go-live with new partners would not be possible without such a tool.

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