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Product Trainer (m/f/d)

Solutions - Remote Europe

We’re a diverse group of committed individuals empowered to thrive on challenge, share ideas, and pursue our ambition to transform the way commerce works.

So what about you? Do you want to help shape the future? Join us and you’ll open the gateway to a world of endless possibilities. 

At Productsup you’ll be an intrinsic player in a vibrant culture that brings together people with opportunities, ideas with implementation, and ambition with achievement.

You can make great things happen in your career by making great things happen in commerce.

Productsup - the place where people are empowered to shape the future of commerce.

Your role and goals

Are you known for your curiosity and passion for training? Do you like enabling clients to follow a standardised learning path? Then this job is for you! At Productsup, we seek a talented Product Trainer (m/f/d) to train our clients, partners and new employees on the Productsup platform and related industry topics. Hence, they are confident in using the platform independently.

In your first 3 months you will:

  • Become an expert on the Productsup platform and our clients’ use cases.
  • Gain a complete overview of our Academy and Help Center content.
  • Conduct first internal and external training.
  • Take ownership of a standardised training schedule for new clients.

In your first 6 months and beyond you will:

  • Conduct internal and external training, both virtually and on-site.
  • Work closely with the Curriculum team to create relevant content to increase customer satisfaction.
  • Identify training needs for internal and external audiences and improve training based on your experience with your training participants.
  • Own team-internal projects for improvements of tools and processes.

What you bring to the team

  • 1+ years of professional experience in a client-facing or training role for an Ad-Tech or complex SaaS solution.
  • Engaging and motivating personality, with excellent virtual and on-site presentation skills, to teach complex information to multi-level stakeholders.
  • Strong technical affinity and desire to become an expert in an e-commerce SaaS solution.
  • A client-oriented thinking pattern and a passion for training and enablement.
  • Experience with, or genuine interest in, basic knowledge of teaching concepts, adult learning principles, performance marketing, and the e-commerce industry.
  • Knowledge of Zendesk, Confluence, Salesforce and JIRA is preferred.
  • Excellent written and spoken English language skills (German is a plus).

What we offer you

  • A permanent position with an attractive salary at our growing company
  • The option to work remotely and flexibly, because we know outstanding talent knows best how and where to work
  • A unique and thorough onboarding program where you’ll learn the ins-and-outs of our company and product
  • Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
  • Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
  • Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
  • The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities
  • Employee Assistance Program

 

Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.